At Queen Anne Vision Clinic, we are committed to providing excellent customer service, stylish frames superior quality lenses (including Free Form lenses that are digitally manufactured to provide the highest optics). To ensure your satisfaction, we offer the following guarantees:
15 Day Guarantee Your frames should feel comfortable and look stylish. Our glasses warranty assures your satisfaction. You may return your eyeglasses for any reason, in the condition dispensed to you, within 15 days of dispense and we will exchange the glasses for a new pair.
30 Day Guarantee We want you to experience the best vision possible. Our doctors are available to review your prescription needs and recheck your vision at no charge within 30 days of dispense if you are having adaptation difficulties. We will remake your lenses one time, due to a prescription change.
1 Year Guarantee We warranty our frames and lenses against manufacturer defect for one year from date of purchase. We will replace your existing frame with an identical one at no charge. The one year lens warranty is included on our anti-reflective and anti-scratch coatings. (Ask about our extended 2 year lens warranty with premium anti-reflective and anti-scratch coating.)
All returns and exchanges will be refunded in the form of store credit. All glasses are custom made and hand selected by you and our experienced opticians to ensure maximum comfort and clarity in a stylish manner. We want you to love your glasses!